studies were conducted focusing on why customers leave a company.
In one study that
included retail businesses, 68% of customers left because they
felt neglected or felt an attitude of indifference toward them.
In another study
that focused on 10,000 industrial customers, 82% of them said
they left for the same reason. (Source: Industrial Distribution 1996).
the right "mind-set,"and skilled persistent selling efforts, you might
just win back customers who have left.